Support

Lithium battery support: warranty, order tracking and datasheets

Track an order, activate your warranty, find the right battery size or request a manual. Support hours: Mon–Sat · 9:30–18:30 IST.

Track order

Where is my battery?

Enter the order number from your confirmation email.

Sizing calculator

Battery size calculator

Choose what you want to run during a power cut and for how many hours. We recommend a battery to match.

Load740 W Energy2.8 kWh See pick
LED bulb
10 W
10
Ceiling fan
75 W
5
LED TV
100 W
1
Refrigerator
150 W
1
Wi-Fi router
15 W
1
Laptop
65 W
0
Air conditioner (1.5 t)
1500 W
0
Water pump (1 HP)
750 W
0
Running load
740 W
Energy needed
2.8 kWh
Recommended

Inverter: at least .

Connect in parallel for this backup.

Add at least one appliance to see a recommendation.

Know your battery and want the backup time instead? Use the battery backup calculator, with the formula and worked examples. Need the inverter too? See our inverter for home and inverters for shops and offices.

Warranty

Activate your warranty

Register within 30 days of purchase. You'll find the serial number on the label next to the battery terminals.

  • CoverUp to 10 years
  • TakesAbout two minutes
  • CertificateSent by email
Read the warranty policy
Warranty registered

Your certificate will arrive by email. Reference .

FAQ

Common questions

Will a Halovolt battery work with my existing inverter?

Shakti batteries work with standard 12V and 24V home inverters sold in India. Set the inverter to its lithium or "Li-ion" battery mode if it has one. If not, our support team will confirm compatibility for your model.

How long does delivery take?

Orders ship from Rajkot within one working day and most arrive in 2–9 working days, depending on your region. Delivery is free on every online order.

Who installs the battery?

Shakti batteries and the Prakash and Urja inverters are designed for self-installation in about 15 minutes. Surya and Vidyut systems are installed by a certified Halovolt partner at no extra cost in serviced cities. Gati EV batteries should be fitted by a vehicle technician.

What does the warranty cover?

Manufacturing defects and capacity loss below 70% of rated capacity within the warranty period. Defective batteries are replaced, not repaired. See the full policy for exclusions.

Can I get a GST invoice?

Yes. Add your GSTIN at checkout and the invoice is issued in your company name so you can claim input credit.

Can I return a battery?

Unopened products can be returned within 7 days of delivery for a full refund; we arrange collection and you pay the return shipping. Opened products are covered by the warranty.

Contact support

Message received

We reply within one working day. Reference .