Privacy, terms, shipping and warranty

1.1Who we are

Halovolt Systems Private Limited (CIN U27201GJ2025PTC158401, GSTIN 24AAHCH7240K1ZH; "Halovolt", "we", "us") designs and makes lithium battery packs in Rajkot, Gujarat, and runs this website and online store. We decide why and how your personal data is used, which makes us the Data Fiduciary for it under the Digital Personal Data Protection Act, 2023 (the "DPDP Act").

Our address is Avadh Industrial Park - B, Khambha, Lodhika, Rajkot - 360311, Gujarat, India.

1.2What this policy covers

This policy applies when you browse this website, buy from our online store, register a warranty, send us an enquiry, subscribe to our newsletter, or talk to our team by phone, email or WhatsApp. Supply agreements with OEM and dealer partners can add their own data terms.

1.3Personal data we collect

We collect the following, and only when you give it to us or use the feature it belongs to:

• Orders: your name, mobile number, email address, delivery address and pincode, your GSTIN if you want a business invoice, the payment method you choose and the payment reference our team records when your payment arrives.
• Warranty registration: your name, mobile number, email address, battery serial number, purchase date and where you bought the battery.
• Enquiries: your name, phone number, email address, company or organisation, and what you tell us, for support, OEM projects, dealerships and factory visits.
• Newsletter: your email address.
• Conversations: the messages and notes from your calls, emails and WhatsApp chats with our team.
• Usage: the pages you visit, your device and browser type, the delivery area you check (the first three digits of a pincode) and the results of the backup calculator.

1.4Payment details

We do not take card payments at present. You pay our sales team through WhatsApp by UPI or bank transfer, and we record only the transaction reference (such as the UTR) to match your payment to your order.

Our team will never ask for your card number, CVV, UPI PIN, OTP or banking password. If anyone claiming to be from Halovolt asks for them, do not share them and tell us.

1.5How we use your data

We use your personal data to:

• process, deliver and invoice your order, and collect payment for it;
• send service messages about your order, such as confirmation, payment reminders, dispatch and delivery updates;
• provide support, register your warranty and handle claims;
• reply to your enquiries about products, OEM projects, dealerships and factory visits;
• send our newsletter, only if you subscribe;
• understand which pages and products help customers, and plan stock and delivery coverage, using combined figures wherever we can;
• keep the website secure and protect it against fraud and spam;
• meet our legal duties, including tax, accounting and consumer protection law.

1.6Why we are allowed to use it

Under the DPDP Act we use personal data with your consent, or for a legitimate use the Act allows. For example, when you give us your details to place an order or ask us for something, we use them for that purpose (section 7). We ask for your consent for the newsletter and for analytics and marketing cookies, and you can withdraw it at any time. Withdrawing consent does not affect what we did before.

1.7Who we share it with

We share personal data only as far as each purpose needs:

• courier partners, who receive your name, phone number and delivery address to deliver your order;
• WhatsApp (Meta), when you choose to message us there, under WhatsApp's own privacy policy;
• service providers that host this website and send our emails, under contract and only on our instructions;
• certified installation partners, when an installation is booked for your system;
• government authorities, courts and regulators, when the law requires it.

1.8Where it is stored

Your data is stored on the servers of our hosting provider. Some service providers may process data outside India. We only transfer personal data where Indian law allows it.

1.9How long we keep it

We keep personal data only as long as we need it for the purpose we collected it for, or as long as the law requires. Orders and invoices are kept for the period required by GST and accounting law, and warranty registrations for at least the warranty period of your product. When we no longer need personal data, we delete it or make it anonymous.

1.10How we protect it

The website uses an encrypted connection (HTTPS). Access to customer data in our systems is limited to staff whose role needs it, and every account is password-protected. No system is perfectly secure, but if a breach affects your personal data, we will tell you and the Data Protection Board of India as the DPDP Act requires.

1.11Your rights

Under the DPDP Act you can:

• get a summary of the personal data we hold about you and how we use it;
• have inaccurate or incomplete data corrected, completed or updated;
• have your data erased when we no longer need it, unless the law requires us to keep it;
• withdraw your consent, as easily as you gave it;
• have your complaints handled through our grievance process (see "Grievances and contact");
• nominate someone to exercise these rights for you if you die or become unable to.

1.12How to use your rights

Write to legal@halovolt.com from the email address or mobile number you used with us. We may ask you to confirm who you are before we act. To stop analytics or marketing cookies, use "Cookie settings" at the bottom of any page. To stop the newsletter, use the unsubscribe link in any issue.

1.13Children

Our products and this website are meant for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, tell us and we will delete it.

1.14Changes to this policy

We will update this policy when the way we use personal data changes. The date at the top shows the latest version. If a change is significant, we will say so on this website.

2.1What cookies are

Cookies are small text files that a website saves in your browser. Local storage and session storage work in a similar way and keep information on your device. This policy covers all of them.

2.2Your choices

When you first visit, a banner asks for your choice. "Accept all" allows analytics and marketing cookies. "Manage" lets you choose each category, and you can reject all of them there. You can change your choice at any time with "Cookie settings" at the bottom of every page, and you can also clear cookies in your browser settings.

Without your consent we still count anonymous visits to understand how the website is used, with no cookies and no stored IP address. We keep a record of each choice you make, with its date and the version of this policy, as proof of consent.

2.3Cookies and storage we use

2.4Cookies set before you choose

None. Our public pages set no cookie until you make a choice on the banner. Staff who sign in to our console use a session cookie, which is not set for customers.

2.5Marketing cookies

We do not set any marketing or advertising cookies at present. If we start advertising, we will add them to this table and set them only if you accept marketing cookies.

3.1About these terms

These terms apply to products you buy from the online store on this website. The seller is Halovolt Systems Private Limited (CIN U27201GJ2025PTC158401, GSTIN 24AAHCH7240K1ZH), Avadh Industrial Park - B, Khambha, Lodhika, Rajkot - 360311, Gujarat, India. You can reach us on +91 9227111247 (Mon–Sat · 9:30–18:30 IST) or at support@halovolt.com.

Custom packs for OEMs, project supply and dealer purchases are covered by a separate written quotation or agreement, which takes priority over these terms.

3.2Who can buy

You must be at least 18 and have a delivery address in India that we deliver to (see "Shipping & returns").

3.3Products and information

We describe each product as accurately as we can. Photos are for illustration, and specifications such as voltage, capacity and energy are nominal values. Read the product page and manual before you buy. If you are not sure a product suits your inverter, solar system or vehicle, ask our support team before you order.

3.4Prices and taxes

All prices are in Indian rupees and include GST at 18%. A GST invoice is issued for every order. Add your GSTIN at checkout and the invoice is issued in your company name, so you can claim input tax credit.

Prices may change without notice but never after an order is confirmed. Delivery charges are set out in "Shipping & returns" and shown before you place your order.

3.5Placing an order

Checkout is a single page:

• enter your delivery address and contact details;
• choose how you will pay: UPI or bank transfer;
• review the order and place it. The order is created as "Awaiting payment";
• you are taken to WhatsApp with a prepared message to complete payment with our sales team.

3.6Payment and confirmation

An order is confirmed when payment is received and our team records your payment reference. Every order is paid before dispatch.

If payment has not arrived, we send a reminder after 24 hours. Orders still unpaid after 72 hours expire, and the products are released.

3.7Quantities

You can order up to 99 units of each product online. For larger quantities or projects, ask our sales team for a quotation.

3.8If we cannot supply your order

We may cancel and refund an order if a product becomes unavailable, or if a product was listed at a clearly wrong price or with a clearly wrong description. If we cancel after you have paid, we refund the full amount to your original payment method.

3.9Delivery and risk

We deliver to the address you give at checkout, as set out in "Shipping & returns". The products are your responsibility from the moment they are delivered.

3.10Installation and use

Products must be installed and used as described in the manual. Shakti batteries and the Prakash and Urja inverters are designed for self-installation in about 15 minutes. Surya and Vidyut systems are installed by a certified Halovolt partner at no extra cost in serviced cities. Gati EV batteries must be fitted by a vehicle technician.

Lithium batteries store a lot of energy. Do not open the enclosure, and use only approved chargers. Damage from incorrect wiring, an incompatible charger or physical abuse is not covered by the warranty.

3.11Warranty and your legal rights

Our products carry the warranty set out in "Warranty policy". The warranty is in addition to your rights under the Consumer Protection Act, 2019, and nothing in these terms limits those rights.

3.12Our liability

Nothing in these terms limits any liability that cannot be limited by law. Otherwise, our total liability for a product is limited to the price you paid for it, and we are not liable for indirect losses such as lost profit, lost business or lost data.

3.13Events outside our control

We are not responsible for delays or failures caused by events we cannot reasonably control, such as natural disasters, epidemics, strikes, transport disruption or government action. We will tell you as soon as we can and, if the delay is long, you can cancel for a full refund of anything you have paid.

3.14Using this website

The content of this website, including text, photos, drawings and the Halovolt name and logo, belongs to Halovolt or its licensors. You may view and share it for personal, non-commercial use. Do not copy it for commercial use, misuse the website, or try to interfere with how it works.

3.15Law and disputes

These terms are governed by the laws of India. If you have a complaint, contact us first (see "Grievances and contact") so we can try to resolve it. Subject to your right to approach a consumer commission under the Consumer Protection Act, 2019, the courts at Rajkot, Gujarat, have jurisdiction.

3.16Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this website when you placed it.

4.1Where we deliver

We deliver across India, except to pincodes starting with 9 (Army Post Office addresses) for now. Enter your pincode on any product page to check delivery and see an estimated date.

4.2Delivery

Orders ship from Rajkot within one working day of payment being confirmed. Delivery is free on every online order. Typical delivery times by region:

4.3Tracking your order

When your order ships, we send you the courier name and tracking (AWB) number. You can follow it any time with "Track order" on the Support page, using your order number.

4.4Damaged in transit

Inspect the package on delivery and report visible damage within 48 hours with photos. We will replace the product at no cost.

4.5Returns

Unopened products in original packaging can be returned within 7 days of delivery for a full refund of the price paid. Contact support and we arrange collection by courier. You pay the cost of shipping the return. Opened products cannot be returned for a change of mind, but they are covered by the warranty. A product damaged in transit is replaced at no cost (see "Damaged in transit").

4.6Refunds

Refunds are issued to the original payment method within 7 working days of receipt. For UPI and bank transfers, that is the account the payment came from.

5.1What is covered

Batteries are covered against manufacturing defects and capacity loss below 70% of rated capacity for the period stated on the product page. Inverters are covered against manufacturing defects and are repaired under warranty. Where a product has a choice of warranty, the period you chose is on your invoice. Some loss of capacity with age and use is normal; it is covered only if capacity falls below 70% within the warranty period. The warranty is the same whether the product is used at home, in a shop or office, or in other business use.

5.2Registering your product

Register your product within 30 days of purchase with "Register warranty" on the Support page. You will need the serial number from the label next to the battery terminals, your purchase date and your order number or dealer. Your warranty certificate arrives by email. Products bought from a Halovolt dealer are registered and covered the same way.

5.3How to claim

To make a claim:

• contact support at support@halovolt.com or +91 9227111247 with your serial number and invoice;
• our team checks the BMS data to find the cause;
• if a defect is confirmed, we replace the battery or repair the inverter.

5.4What is not covered

The warranty does not cover:

• physical damage;
• water ingress beyond the rated IP level;
• opening the enclosure;
• use with non-approved chargers;
• damage from incorrect wiring or installation that does not follow the manual.

5.5Your legal rights

This warranty is in addition to your rights under the Consumer Protection Act, 2019, and does not limit them.

6.1Grievance Officer

Our Grievance Officer is Rasikbhai Parsana, Director. Our Grievance Officer handles complaints under the Consumer Protection (E-Commerce) Rules, 2020, and about personal data under the DPDP Act. Write to grievance@halovolt.com, call +91 9227111247 (Mon–Sat · 9:30–18:30 IST), or write to the Grievance Officer, Halovolt Systems Private Limited, Avadh Industrial Park - B, Khambha, Lodhika, Rajkot - 360311, Gujarat, India.

6.2How we handle a complaint

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it. Include your order number or battery serial number so we can help faster.

If you are not satisfied with our answer, you can approach a consumer commission under the Consumer Protection Act, 2019, or, for personal data, the Data Protection Board of India.